In Canada laws exist for the practices of debt collection. Normally bill collectors will ‘push’ these laws to get money.
It most cases I recommend debts that are over the Provincial Statute of Limitation, to tell a collector that you are ‘disputing the debt” and to not contact you over the phone again.
If a collection ignores you, makes threats or continues phone harassment, then file a complaint with your province.
The following is the contact information for filing a complaint for each Province is Canada.
Alberta
If you are an Alberta resident and you wish to make a complaint you can do so online, or by mail or by fax. To make a complaint online go to www.servicealberta.gov.ab.ca/1006.cfm, complete the Online Consumer Complaints Form, and submit online.
Alberta residents can also mail or fax a complaint to the following offices:
For residents with a (780) area code
Service Alberta
North Field Services, Licensing
3rd Floor, Commerce Place
10155 102nd Street
Edmonton, AB T5J 4L4
Fax: (780) 422-9106
For residents with a (403) area code
Service Alberta
South Field Services, Licensing
301, 7015 MacLeod Trail South
Calgary, AB T2H 2K6
Fax: (403) 297-4270
British Columbia
British Columbia residents wanting to make a complaint should do so, in writing, completing a General Complaint Formavailable at www.bpcpa.ca. On the homepage, under Consumer Protection click on Download the Complaint Form. B.C. residents can print this General Complaint Form, complete it, sign it, and forward it to the following office, together with any supporting documentation:
Business Practices and Consumer Protection Authority
Attention: Inquiry Centre
PO Box 9244
Victoria, BC V8W 9J2
Toll Free: 1 (888) 564-9963
Fax: (250) 920-7181
e-mail: [email protected]
Manitoba
Manitoba residents wishing to make a complaint, should do so in writing, by mail, fax, or e-mail to the following office:
Consumer’s Bureau
Government of Manitoba
258 Portage, Rm 302
Winnipeg, MB R3C 0B6
Tel.: (204) 945-3975
Fax: (204) 945-0728
e-mail: [email protected]
New Brunswick
New Brunswick residents wanting to make a complaint can do so by telephone, mail, fax or e-mail at the following office:
Department of Justice and Consumer Affairs
Government of New Brunswick
440 King Street, King Tower, Rm. 649
Fredericton, NB E3B 5H8
Tel.: (506) 453-2659
Fax: (506) 444-4494
e-mail: [email protected]
Newfoundland and Labrador
Residents of Newfoundland and Labrador wishing to make a complaint should do so, in writing, by mail, fax or e-mail, to the following office:
Consumer Affairs Officer
Department of Consumer Affairs
Trade Practices Division
Department of Government Services
Government of Newfoundland and Labrador
5 Mews Place
St. John’s, NL A1B 4J6
Tel.: (709) 729-2660
Fax: (709) 729-6998
e-mail: [email protected]
Northwest Territories
Residents of the Northwest Territories can make a complaint by contacting the following office:
Senior Policy Advisor
Consumer Services
Department of Municipality and Community Affairs
Government of NWT
Suite 400, 5201 50th Avenue
Yellowknife, NT X1A 3S9
Tel.: (867) 873-7125
Fax: (867) 873-0609
e-mail: [email protected]
Nova Scotia
Nova Scotia residents who wish to make a complaint should do so online atwww.gov.ns.ca/snsmr/consumer/resolve.asp. This webpage is titled “Consumer Information – Resolving Consumer
Issues”. You need to scroll down to the bottom of this page and click where it says “To submit a consumer complaint please click here“. If you scroll down on the next page there is a form titled CONSUMER COMPLAINT FORM which you can fill out online and then submit online.
Nova Scotia residents can also telephone Service Nova Scotia for assistance with a complaint at (902) 424-5200 or toll free at (800) 670-4357.
Nunavut
Nunavut residents wishing to make a complaint should submit a written complaint using a form available from the following office:
Mr. Silas Arngnanaaq
Acting Senior Officer
Department of Community & Government Services
Government of Nunavut
267 Qaiqtuq Building
P.O. Box 440
Baker Lake, NU X0C 0A0
Tel.: (867) 793-3315
Fax: (867) 793-3321
e-mail: [email protected]
Ontario
Ontario residents can make a complaint by telephone or online. Residents can make a complaint by calling the Ontario Consumer Services Bureau at (416) 326-8611 or toll free at (800) 889-9768. Ontario residents can also visitwww.cbs.gov.on.ca/compform/english/complaint.asp, complete the online Complaint Form, and then submit it online.
Prince Edward Island
PEI residents who wish to make a complaint can contact the following office by telephone, by mail, by fax, or by e-mail:
Ms Linda Peters
Compliance Officer
Consumer Services Division
Office of the Attorney General
Government of PEI
Shaw Building, 95 Rochford Street
Charlottetown, PE C1A 7N8
Tel.: (902) 368-5653
Fax: (902) 368-5283
e-mail: [email protected]
Quebéc
Quebec residents who wish to make a complaint should contact their local Consumer Protection Office (Office de la protection du consommateur).
| Montréal | (514) 253-6556 |
| Québec | (418) 643-1484 |
| Trois-Rivières | (819) 371-6400 |
| Saguenay | (418) 695-8427 |
| Gatineau | (819) 772-3016 |
| Sherbrooke | (819) 820-3694 |
| Saint-Jérôme | (450) 569-7585 |
| Ailleurs au Québec | 1 888 OPC-ALLO (1 888 672-2556) |
Saskatchewan
The Saskatchewan Protection Branch suggests you call their staff toll free at 1 (888) 374-4636 or in Regina at (306) 787-5550. If the staff recommends that you file a formal complaint then you may make a written complaint using theCOMPLAINT FORM available at www.justice.gov.sk.ca/cpb. On the home page click, on the left-hand side of the page click on Forms and on the next page click on Consumer Complaint Form. On the next page you can click on the button marked “Open Form“. After you have opened the COMPLAINT FORM you can print this form and then complete it.
You can send your completed COMPLAINT FORM and any supporting documentation, by mail or by fax, to:
Consumer Protection Branch
Government of Saskatchewan
1919 Saskatchewan Drive, Suite 500
Regina, SK S4P 4H2
Fax: (306) 787-9779
e-mail: [email protected]
Yukon
Yukon residents who wish to make a complaint should contact the following office:
Ms Roberta Allen
Consumer Relations Officer
Yukon Government Community Services
Consumer and Protective Services
C-5
Third Floor, 2130 2nd Avenue
Whitehorse, Yukon Y1A 5H6
Tel.: (867) 667-5360
Fax: (867) 667-3609
e-mail: [email protected]
